CRIADO GRANDE, J. I. Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain. Estado, Gobierno y Gestión Pública, [S. l.], v. 5, n. 10, p. pp. 55 / 70, 2007. DOI: 10.5354/0717-8980.2007.14147. Disponível em: https://revistaeggp.uchile.cl/index.php/REGP/article/view/14147. Acesso em: 27 abr. 2024.